Position Overview
We’re looking for a detail-oriented, steady, and service-minded Operations Specialist to help support our sales team, care for our customers, and ensure orders are processed smoothly behind the scenes. You’ll be the person who makes sure nothing falls through the cracks.
Location: Daily, On-site in Dallas (Farmers Branch, near I-35E & I-635)
Schedule: Part-time ~20 hours each week
Compensation: $15 per hour
DUTIES AND RESPONSIBILITIES
Key Responsibilities
This is an operations-focused role supporting customer experience and day-to-day team coordination.
Supporting Customers (15 min – 1 hour)
- Respond to customer inquiries via HelpScout (and occasionally phone) in a timely, professional, and friendly manner
- Resolve customer issues including refunds, disputes, failed payments, and product access
- Support existing customers with account updates, subscriptions, and digital content access (PDFs, memberships, etc.)
- Escalate complex or technical issues as needed
- Identify patterns in customer feedback and communicate insights weekly to the Operations team
- Moderate live virtual events, including:
- Weekly membership calls (4 Tuesdays per month): welcoming members, sharing links, basic tech support, and tracking attendance
- Additional live online events throughout the year
- Moderate posts and engagement within the Accountability Community
Fulfilling Orders (30 min – 1 hour)
- Process incoming orders accurately and efficiently
- Create and manage shipping labels
- Ensure orders are fulfilled correctly and on time
- Update our Inventory Management System to ensure accurate reporting
Assisting Operations
- Monitor and report real-time sales activity during weekend conferences and posting updates in team chat at set intervals.
- Organize video materials for our membership program
- Schedule social media content
- Manage and update internal calendars, scheduling conference events, deadlines, travel details to keep all departments aligned.
What We’re Looking For
- Highly detail-oriented and organized
- Strong written communication skills with a warm, professional tone
- Calm under pressure and confident handling customer issues
- Proactive problem-solver who takes ownership
- Comfortable with technology and learning new systems quickly
- Able to manage repetitive tasks with consistency and care
- Team player who communicates clearly and reliably
EXPERIENCE & QUALIFICATIONS
Required qualifications
- Prior experience in an administrative, coordinator, customer service, or support role.
- Strong organizational and time-management skills, with high attention to detail.
- Comfortable moderating comments and typing on video calls (e.g., Zoom, Google Meet).
- Confident using online tools such as shared calendars, cloud storage, team chat, and productivity apps.
- Reliable availability every Tuesday during scheduled membership sessions and team calls
Preferred qualifications
- Experience with membership-based programs, online communities, or virtual events.
- Background in travel coordination, event planning, sales support, or customer service.
- Experience working in a small, fast-moving team environment.
KEY PERFORMANCE INDICATORS
Customer Response Time: Target: Within 24 hours (ideally same-day during business hours)
Order Processing Accuracy: Target: 99%+ accuracy
Task Reliability: Target: 100% completion of assigned recurring tasks (events, reports, monitoring)
How to Apply
If you’d like to be considered for this role, please respond to this job post with the following details:
- Step #1: Take a personality assessment here: https://www.16personalities.com/free-personality-test
- Step #2: Email jobs@talkbox.mom with:
- Your Assessment results link from step #1 (find it in the email you get from 16personalities.com under the “View Your Profile” button
- Your resume
- 3-5 sentences on why we should hire you
- How did you heard about this position
- Please use the subject, “Operations Specialist Position” in the email
If you’ve got talent burning a hole in your pocket, wishing your job really made use of your skills, you might be just the person we are looking for.
Want to learn a little bit more about us? Keep reading!
What We Do
At TalkBox.Mom, we help families to start talking in a foreign language the exact same day they start. Our mission here is life changing results. Not only do we change our families’ current and future opportunities by helping them to use a new language in their lives but we also help our families to be more goal focused, exude more confidence, and have a stronger, happier bond as a family.
In everything we do at TalkBox.Mom, we aim to inspire confidence and action. Our signature program is our subscription boxes with native speaker audio in our companion app, which guide our family through a proven framework to use a language every single day in their home.
Our Team Values
Relentless Wow
In all our work, our goal is to widely exceed the expectations of our team and customers through high-quality, detail-oriented, and customer-centric innovation with a focus on data and improvement.
Total Ownership
When we fail, we own it, resolve it, learn the lesson to avoid it in the future and always focus on getting it right instead of being right.
Unwavering Integrity
We tell the truth, do what’s right, and honor our commitments even when inconvenient or embarrassing.
Enthusiastic Collaboration
We are prepared to contribute with a positive attitude without skipping steps, to respectfully give and receive constructive criticism to reach our goals, and to always prioritize what is best for TalkBox.Mom and our TalkBox.Mom families.
Continuously Deepen Expertise
In our roles, we never stop striving to improve our skills through professional training, books, and the guidance of experts; we constantly improve ourselves, our operations, and our products.
Working from Intentional Rest
We intentionally set a schedule for our work, keeping it transparent and up to date, as well as intentionally but privately set a schedule for our personal life, which allows us to come to work invigorated and ready to make our greatest contributions.
Good Food and Fun
We allow fun to shine through our work, so our customers can feel it!
Team Perks
Did we forget to mention all of the TalkBox.Mom perks? We’re fast-paced and rapidly growing. Our small but mighty team is full of talented and motivated individuals who enjoy coming into work. But these awesome perks help just a little too:
The Benefits
Competitive compensation and numerous paid company holidays.
Never working on your birthday again! Hit the lake or the spa, we don’t care what you do, just don’t come to work!
The Team
What can we say? We really like each other! We like to work hard and play hard!
The Culture
Forget the traditional corporate culture. Adelaide left that behind years ago for a reason and has created something entirely different! Have a question? Have an emergency? At TalkBox.Mom, we’re all family and here to support you however we can!
The Development
Something you’ve always wanted to learn? We offer annual professional development opportunities, so let us know how you want to grow, and we’ll help you get there!
Meet Adelaide
You might know Adelaide Olguin from speaking at the Great Homeschool Conventions and other educational conferences, or from the TalkBox.Mom program and webinars she offers to help families to start talking in a foreign language. To learn more about our fearless leader, check out the details here.
